Terms & Conditions

This terms and conditions applies either when a contract was made in writing or verbally.

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER Terms Last Updated JUNE 2019

WE DO NOT ALLOW ANY ONE UNDER THE LEGAL AGE OF 18 TO DRINK ALCOHOL

IN OUR LIMOUSINES AS IT IS OUR RESPONSIBILITY FOR THEIR SAFETY ONCE IN THE LIMOUSINE

PLEASE MAKE SURE ALL PASSENGERS TRAVELLING ARE AWARE OF THE TERMS AND CONDITIONS AND ANY ADDITIONAL CHARGES REGARDING DROP OFFS.

ANY DAMAGES INCLUDING BREAKAGES WILL BE BILLED DIRECT TO THE CLIENTS CREDIT/ DEBIT CARD GIVEN TO US WHEN BOOKED.

OUR LIMOUSINES AND DRIVERS ARE ALL LICENSED BY THE LOCAL GOVERNMENT SO YOU KNOW YOU ARE IN SAFE HANDS. DRIVERS ALL CARRY THEIR ID BADGES WITH THEM AT ALL TIMES.

We promise of immediate execution of reservations:

All reservations will be processed within 24 hours, and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation. However it’s your responsibility to give us correct email address or/and contact us if you didn’t receive the email, within next 72 hours after booking

1. Agreed Price:

The Agreed price is the price to be paid for the journey as agreed between Oasis Limos and you the Customer. The times, route and other details of the journey are stipulated on this booking confirmation. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavor to accommodate minor changes to the customer’s requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. Any additional pick ups or drop offs are charged at £10-00 per pick up or £10-00 per drop off if all within a 5 mile radius of the original pick up / drop off point.

2. Payment :

a. We always require your credit / debit card details for every payment so any damage that occurs can and will be debited by our insurance company.

b. If you are paying the full amount in cash on the day, your details are still required

c. Any booking fee paid are non-refundable

d. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment in CASH at first pick up on the day of hire. We only accept cash on the day of the pick up.

e. A £50-00 cancellation fee will be charged if you cancel this booking if a booking fee was not originally paid.

f. Card Transactions will be processed by STREAMLINE on behalf of OASIS LIMOS,/ MOONLIGHT LIMOS and will appear in your card statement as ” OASIS LIMOS ” or ” MOONLIGHT LIMOUSINES.

g. Due to credit card fraud the most we will ever take as a booking fee on a credit/ debit card will be £50-00, any outstanding payments are to be made in cash on the day to the chauffeur upon his arrival.

h. The customer shall be liable to pay all costs, fees, disbursements and charges including legal fees and costs reasonably incurred by Oasis Limos in the recovery of any unpaid invoices, regardless of the value of the claim.”

3. Cancellation of booking:

a) Should you cancel your booking then the booking fee paid is non-refundable. Additionally where jobs are canceled with less than 7 ( Seven ) days notice the full agreed price becomes due and owing. In the event of cancellation between 30 (Thirty ) days and 7 ( Seven ) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation we need to have it confirmed by yourself in writing and e mailed back to oasislimos@aol.com.

This notice above still applies even if you re-book a new date

b) PLEASE NOTE – if you fail to show up or do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file

ALL CANCELLATIONS MUST BE IN WRITING FROM THE E MAIL ADDRESS TO

WHERE THE CONFIRMATION WAS SENT TO AND BY THE PERSON WHO

MADE THE BOOKING

c) If you do wish to cancel a booking and wish to re-book at a later date we will hold your booking fee for you and deduct it off your next quote providing the new booking is under 3 months from the original first booking.

Cancellation By Us

We reserve the right to cancel the limousine hire contract between us if:

a) the client doesn’t accept our terms and conditions and/or refuse to make a booking fee payment/ or release credit/debit details.

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Grace Period:

OASIS LIMOS strives always to arrive at the pick up point at the time agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting. If this is not possible then OASIS LIMOS will offer you a discount voucher of £25-00 off your next limousine booking with us which will be e-mailed to you to print off.

5. Damages:

Damages, subsequent cost’s of repair’s of such damage’s to the limousine’s hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick or soils in the limousine we will charge £100.00 to make the vehicle good.

Any one found to have their feet on the bar area or on the seats will be charged at set price of £100-00 on the clients card as this damages the bar and tears the seats.

Any spillages must be notified to the driver immediately !!! Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen.

6. Additional Charges/Overtime:

Overtime charges begin immediately after the stated return collection time, if you are not already in the limousine and ready to leave.Under this agreement the over time rate per hour is £50.00- £75-00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheque’s, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount’s) will be charged to the credit/debit card with which the booking fee was paid.

7. Hire type:

We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires

8. Vehicle supplied:

We will endeavor to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

9. Airport Drop Offs/Pick ups:

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Oasis limos to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavor to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

10. Lost Property:

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

11. Breakdown:

In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavors to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability

12. Charges / Damage:

a. Any glasses – £10-00 each

b. Sickness – £100-00

c. Excessive drinks spillage – £150-00

d. Extra drop offs – £10-00 if within 5 mile radius of return address for 8 seater limousines , £15-00 per drop off in the 13 or 16 seater vehicles.

e. Extra hourly rate above set collection time – £50-00- £75-00 depending on limousine size.

13. Return Collection Times

The collection time stated on the booking confirmation is the time you must be back at the

Limousine ready to leave. Our chauffeurs will wait up to a max of 20 minutes for remaining

passengers to arrive, after which time he may leave regardless of if every one is in the limousine

or not, after which you will be charged an over time rate of £50-00 – £75-00 per hour.

14.Complaints procedure

If you are not happy with any of our services then please let us know within 24 hours of the

complaint. Please send us an e-mail to oasislimos@aol.com stating your complaint and we shall look in to the matter for you.

15. Weddings

All weddings are priced on one, two or three hours hire time. The over time rate for weddings over the booked hire period is £50-00 per 60 minutes over for 8 seaters, £75-00 for the 13 / 16 seaters and £60-00 for the derville.